terms & conditions
 

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Fusion Metalwork are completely dedicated to your total satisfaction and will do our best to meet any requirements you have.

If you have any suggestions or queries please email us at enquiries@fusionmetalwork.com and we'll respond within three working days



Privacy Policy We take your privacy seriously and will only use the information you provide for the purposes of fulfilling your order and for ocassionally contacting you with updates. We do not disclose or sell your information to third parties. Copyright The designs of our products are all unique to Fusion Metalwork and so we have to protect them using copyright laws. Please respect this and do not copy them or any of the content of this website.


Making A Purchase Making a purchase could not be easier. Just browse our site, and email or call us on 01592 769256 to place your order.


Shipping And Handling We will arrange courier delivery of your items at a date and time convenient to you. However, if you would prefer you can opt to collect your order from our studio in Balbirnie Craft Centre, Markinch, Fife. Delivery Schedule All of our products are made to order by hand. This means that you'll recieve them typically 6-8 weeks from when we get your order depending on what you've ordered and what we're already got on order. When we get your order we'll confirm how long it's likely to take. If you need it by a specific date please let us know and we'll see what we can do.


Tax No VAT will be charged on your order.


Guarantee We guarantee your satisfaction and should one of our products not reach you in perfect condition we will replace it. Returns Policy All of our products leave in perfect condition but should they be damaged in transit please keep all of the packaging and let us know within 24 hours. Our products are designed to last for years, but if you should have any problems please contact us immediately. Remittance Terms All orders must be paid for in full prior to delivery or collection. All our products are hand made to order so any changes after the order is confirmed will be charged for.


Reaching Us If you need to reach us, please email us on enquiries@fusionmetalwork.com, alternatively, you can call on 01592 769256 (International +44 01592 769256) or fax us on 01592 769256 or write to us at Balbirnie Craft Centre Balbirnie Park Markinch Fife KY7 6NR United Kingdom

 
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