terms & conditions
 
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Fusion Metalwork are completely dedicated to your total satisfaction and will do our best to meet any requirements you have.

If you have any suggestions or queries please email us at enquiries@fusionmetalwork.com and we'll respond within three working days



Privacy Policy We take your privacy seriously and will only use the information you provide for the purposes of fulfilling your order and for ocassionally contacting you with updates. We do not disclose or sell your information to third parties. Cookies are used to keep track of the contents of your shopping cart once you have selected an item. Copyright The designs of our products are all unique to Fusion Metalwork and so we have to protect them using copyright laws. Please respect this and do not copy them or any of the content of this website.


Making A Purchase Making a purchase could not be easier. Just browse our site, and select any items that you wish to buy and put them into the shopping cart. Not all of our products are available to order online so please contact us if you would like something that doesnt display the "order online option". After you have finished your selection, click on "Order" and you will be directed to the secure paypal site and asked for a few details that we need to be able to satisfy the order. After your order is completed you will be returned to the fusion site. We accept credit/debit card payment online but if you would prefer to pay by cheque or cash please call us on 01592 769256 to place your order. In line with distance selling regulations you have the right to a 7 day cooling off period should you wish for any reason to cancel your order. click to order product


Shipping And Handling We will arrange courier delivery of your items at a date and time convenient to you. However, if you would prefer you can opt to collect your order from our studio in Balbirnie Craft Centre, Markinch, Fife. Delivery for orders placed via the website is only available to UK mainland locations. We do deliver worldwide but delivery charges vary so, if you would like a product delivered elsewhere please call us with your order. Delivery Schedule All of our products are made to order by hand. This means that you'll recieve them typically 6-8 weeks from when we get your order depending on what you've ordered and what we're already got on order. When we get your order we'll confirm how long it's likely to take. If you need it by a specific date please let us know and we'll see what we can do.


Tax No VAT will be charged on your order. Security For your added security we have opted to use the independent services of paypal to process your credit card details. All credit card details are taken via their site. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption on the paypal website (www.paypal.com). They are not held in clear text on any web site.


Guarantee We guarantee your satisfaction and should one of our products not reach you in perfect condition we will replace it. Returns Policy All of our products leave in perfect condition but should they be damaged in transit please keep all of the packaging and let us know within 24 hours. Our products are designed to last for years, but if you should have any problems please contact us immediately. Remittance Terms All orders must be paid for in full prior to delivery or collection. All our products are hand made to order so any changes after the order is confirmed will be charged for.


Reaching Us If you need to reach us, please email us on enquiries@fusionmetalwork.com, alternatively, you can call on 01592 769256 (International +44 01592 769256) or fax us on 01592 769256 or write to us at Balbirnie Craft Centre Balbirnie Park Markinch Fife KY7 6NR United Kingdom

 
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